Shipping Informatiom

Shipping Information

At Hugli, we want your order to arrive safely, quickly, and without stress. Below you’ll find everything you need to know about our shipping times, processing, and tracking.

Order Processing

All orders are processed within 1–3 business days.

Once your order is shipped, you will receive a shipping confirmation email with your tracking number.

Please note: Processing times may be slightly longer during holidays or high-demand periods.

Shipping Times

Delivery times vary depending on your location.

Estimated delivery:

  • USA: 7–14 business days

  • Canada: 7–15 business days

  • Australia & New Zealand: 8–16 business days

These estimates do not include weekends or holidays.

Tracking Your Order

Once your package is on its way, you’ll receive an email with a tracking link.
Tracking may take 1–4 days to update depending on the courier.

Shipping Costs

Shipping fees are calculated at checkout based on your location.

We occasionally offer free shipping promotions, which will be highlighted on the website.

Lost or Delayed Packages

If your package is delayed, lost, or showing unusual tracking activity, please contact us at:📩hugli.shop@gmail.com

We will assist you in resolving the issue as quickly as possible.

Incorrect Address

Customers are responsible for providing a correct and complete shipping address.
If a package is lost due to an incorrect address, we cannot offer a refund.

If you realize there is a mistake, contact us immediately — we may be able to fix it before your order ships.

Customs & Import Fees

Some international orders may be subject to taxes, customs duties, or additional fees.
These charges are the responsibility of the recipient.